Tag Archives: effective communication

The Nasty Intention/Impact Gap: 7 Tips For Resolve

I once read, “We value ourselves by our intentions. Others value us by our impact.”  Hmmm?  It’s the gap between that often causes challenges, isn’t it? Example: Recently, Carol and I were debriefing after a couples coaching session – a lively celebratory dialogue.  Carol began to apologize for her interjection into the flow of the… Continue Reading

What You Were Told As A Kid Doesn’t Work: The Art & Science of Word Use

Remember the ditty, “Sticks and stones can break my bones, but words can never hurt me”? Totally ridiculous, wasn’t it? The phrase would supposedly protect us from verbal attacks on the playground at school. If you think about the flip-side of the phrase, it means it’s OK for the bully to use verbal attacks. After… Continue Reading

How To Be More Productive: It’s About People, Isn’t It?

My son, Jamie, once said, “Work is highly overrated.” Although his comment was in jest, there is some truth to those wise words for many people. Sure, most of us are required to work in order to keep wieners and beans on the table. Let’s face the facts: most of us invest a large percentage… Continue Reading